“God knows how things would have worked out without you.”
You may remember me we spoke some months ago regarding the 30 day survival, and I later met with Andrew who provided me with invaluable proof of your advice. This is just a note to let you know all is on track and has worked out as you both advised it should. I have arranged a parcel to be sent from Dan Murphys to the office c/- Andrew, please share it with Andrew and Jo. Once again thank you for the advice, god knows how things would have worked out without you.
“Always keeping to your word”
Dear Eric, Andrew, Adrian and to all staff members,
Thank you Eric and Andrew for always keeping to your word and for your reassurance whenever I was in doubt due to my extensive negative experience with other Solicitors and our family while all your staff members were always friendly and compassionate. Each staff member including Andrew and yourself went to the extreme to assist us effortlessly and while keeping within the boundaries of the law.
My son and I praise you for your efforts, good conduct and professionalism. When I broke the news to my son of the successful outcome he had a big smile on his face and his eyes lit up as though it was his first time in a lolly shop, a time that I’ll always remember but most importantly of all he has gained peace of mind in no longer having to worry about his Mother’s physical and mental health anymore due to deliberate delays and mismanagement of the estate made by the previous Solicitors and our family.
Butlers Will Dispute Lawyers had not only shown a genuine interest in the estate but had also shown a genuine interest in our well being due to having certain morals, values and standards which would be expected from any decent human being.
My advice to anyone going through a will dispute is to have no hesitation whatsoever in contacting Butlers Will Dispute Lawyers other than any other Solicitors unless you wish to have your time and money wasted, to suffer from poor health and to live with regret, seriously.
Both my son and I now have our freedom back, we are able to move forward and to gain closure into my Mother’s death.
Once again, many thanks and appreciation to you and your staff and may your business prosper which I no doubt will.
P.S. A big thank you to Louise for her kind words, understanding and support.
Michelle and Andy
“Wonderful and restores my faith in people.”
The help you have given to me during this time has been wonderful and restores my faith in people. I consider myself blessed that I was able to receive your help, I just want you to know that I appreciate it so very much. Again my deepest appreciation for all your efforts in this matter.
“Professional, considerate and efficient.”
Thanks again for your time and efforts in this matter, I have been repeatedly impressed with your (and Andrew’s) professionalism, consideration and efficiency.
“Grateful for your honesty”
Thank you very much for your advice, I am grateful for your honesty, and that you did not give me false hope, I can now let go and move on.
“Explained concisely without any complications”
I would sincerely like to thank you for your free professional advice regarding a possible will problem. You explained the facts to me concisely without any complications which I appreciated & understood. I would highly recommend you to anyone who is looking for an expert in this particular area of law.
“Saying thank you doesn’t seem enough”
Hi Eric & Jo,
I just wanted to personally say a huge thank you to you both and all the staff at Butlers, saying thank you doesn’t seem enough though. As you are too well aware how stressful this has been for me, I just can’t believe how people change for the all mighty dollar and jealousy. I would like to hope we cross paths one day and could have a coffee together and a laugh, but hopefully not as a client again. Take care, I wish you and your business all the success in the world.
“Extremely impressed…made to feel so comfortable”
Dear Joanne, Eric & Office Staff,
I am happy to put my comments to paper on the way my recent case was handled by your firm.
I would have to say I am extremely impressed with the way I was made to feel so comfortable during the course of the 12 months it took to finalise the case. At times one does become despondent with comments and innuendos from family members and these are the times we all need reassurance, I will say that was always forthcoming from your firm, especially Joanne.
In a case like mine, one has to open Pandora’s Box and it takes a toll on you mentally, this is when I needed reassurance the most. There was never a time when I couldn’t have contact with someone, if Joanne was unavailable the staff were always so helpful and my calls were always returned as soon as possible.
Being in another State I imagine it made it harder for the team to put my case together as everything took 7 days to go back and forth by mail and many phone calls, but this didn’t seem to faze you as it all came together in the end.
I will say there were times I wished I could just wind it up and forget it as I am not in the best of health physically, but I am glad I persevered and the result has been worth it.
Please take this as my thank you to you all for helping me to show my siblings I am still a member of this family no matter what has gone on in the past and all parents should treat their children as equals.
I am happy to recommend your firm in handling these most difficult of cases.
“Most grateful. “
I emailed Eric on the 4th April with short description of my problem regarding my husband’s will. He got back to me the next day by phone. A few minutes were spent clarifying the problem and he was then able to give his advice, for which I am most grateful.
“Promptly and clearly”
I am sorry to have troubled you about this will problem. I was looking at a UK site for solicitors who contest wills, I did not realise I had sent an email to you here in Australia. I do know that you would have to pass this on to a UK practicing solicitor, I have spoken to a solicitor from Bowral that is authorised to practice in the UK and he has advised it would be a very expensive procedure. Therefore we have no alternative but to put to bed and get on with our lives.
I thank you for answering my email, at least I can say you have more etiquette than your counterparts across the world that ignored my emails and did not respond to them.
I am happy you responded so promptly and clearly to my inquiry, I will seek your service some day if needed and I am sure to recommend you to my friends and colleagues.
“Explained clearly and patiently”
When my mother died early January after a long decline, I learned that the sole beneficiary of her will was her brother-in-law. This actually came as no surprise due to a long history of family dysfunction in which my uncle played a key and dominating role. His antipathy towards me was barely disguised. Hard to believe, I know, but he even took steps to prevent my getting to my mother’s death bed.
That was when I found the combination of grief and injustice to be very motivating. With $200 in the bank, I was clearly in need of a good “no win, no pay” lawyer, according to a friend who found “Butlers Will Dispute Lawyers” on-line.
Two days after the funeral I was already outlining the facts to Eric Butler who answered the phone in person when I called and was soon able to reassure me that I had a very good case as my mother’s only child. He explained clearly and patiently the process to be followed and posted the questionnaire I needed to complete the same day.
It was all settled mid May at mediation. Five months from first phone call to receipt of the cheque, was a very good outcome. Better, in fact than I had expected. The efficient professionalism of Butlers Will Dispute Lawyers secured an excellent result for me and their sensitivity made carrying through with a very distressing matter as easy as it could be.
“Helped me so much.”
Thank you so much for your advice. It was very kind of you. It helped me so much. I will thoroughly recommend you to anyone else experiencing the same problems. I hopefully I wont have to use your services (fingers crossed).
Dear Eric and Joanne,
I would like to thank you and your associates for the successful outcome of the estate matter you handled for me. After getting wrong advice from local solicitors and wasting a lot of time and money I decided to do some research on the internet and contacted Eric Butler by email and received a very quick response with a phone call from Eric Butler.
The following week I went to Newcastle and met Eric Butler and his associates and finally felt confident that the matter would be handled by competent professionals who know the law. I was advised on a regular basis on how the case was proceeding and would not hesitate to recommend your firm to anyone with estate or probate matters.
“Your support and enthusiasm”
I am writing to express my thanks and gratitude towards yourself and tour team in regards to your commitment over the past two years. Your support and enthusiasm has beer beneficial in securing a satisfactory outcome in our case.
My family and I are sincerely grateful for your effort and will refer you and your team onto friends and family should such a situation would occur again.
We wish you and your team all the best in the future.
Thank you for taking the time from your busy schedule and assisting myself along with my brothers and sisters with the dispute of the Estate of our late Mother. We are grateful and appreciative for the legal advice you have given us as this was a difficult time for us all. Your expert advice to us and dealing with the other lawyers helped us reach an excellent outcome with our legal case.
I will be more than happy to refer you to anyone in need of your services.
Once again, on behalf of my brothers, sisters and I, we would like to express our sincere thanks for everything.
Dear Messrs Butler and Holmes,
I have recently required the services of Butlers Will Dispute Lawyers and have found them to be very professional in assisting me in a most difficult family matter. The outcome was agreeable to me and Mr. Butler and Mr. Holmes were extremely helpful with their legal knowledge, experience and advice. I have no hesitation in recommending their legal services.
As the senior person in the firm, I felt that it was appropriate to write to you in this instance. My association with your firm is drawing to a close as the cheque goes into my account. Firstly I would like to thank you for providing a very special service and understanding to those who are in an emotional turmoil. The old saying of ‘death brings out the worst in people” is very, very true. I was so impressed initially with your return phone calls to me, after hours on a Friday evening, because you didn’t want me to worry unnecessarily. And of course trying to protect me and making sure I received a reasonable amount.
Your team who look after the phones, especially Louise, are kind and thoughtful and endeavour to make every client feel important. It is so nice to know that a message will be passed on. But of course, there is Roslyn to me the ultimate professional. She took time to explain everything to me, always got back to me and was always understanding and contactable after hours. Her knowledge of the law impressed me, and she demonstrated it time and time again. Her empathy for my family made a terrible time easier. Not only do I believe that I could not have got better service from anyone, anywhere, but that your choice of solicitor for me was perfect. I must also say that I felt very proud of my solicitor and barrister whilst sitting in that room at mediation.
I wanted to let you know how wonderful your staff are, and to try to express my gratitude to all of you. I work in administration and have to deal with trying clients on a daily basis, so do appreciate how difficult it is and also how difficult it is to find exceptional people that do everything correctly.
I know my matter was miniscule compared to some that your firm has dealt with, but it meant everything to me, and I was always treated as if my case was the most important one. That level of service nowadays is a rare commodity.
Please pass on my heartfelt thanks to everyone, and wish everyone…
“Straight forward approach second to none.”
Thank you for your assistance in my matter with my father and his estate. I found your advice invaluable and your straight forward approach second to none.
The stress of losing a love one under the circumstances I went through has been unbelievable and very distressing, – but it was so helpful to be able to discuss the matter with someone that was professional but at the same time caring.
In addition, it was so refreshing to deal with you as you gave me legal advice on a win/win basis – and did not charge for that advice. You were available after hours to speak with, and always took the time to have an in-depth discussion with me.
I greatly appreciate your time and effort, and would not hesitate to recommend you to anyone.
“Couldn’t have been more helpful”
Thank you so very much for taking the time to call me back and talk to me even when I live in Western Australia. All the other lawyers I tried to talk to said I had to pay some exorbitant fee just to ask a few questions. Well I didn’t have this kind of money then I found your web site. You couldn’t have been more helpful god bless you and thanks.
“A quick email to thank you “
I wish to send a quick email to thank you and Joanne for your assistance with the transfer of the estate property. I found both Joanne and yourself extremely approachable. This made me feel comfortable that my matter was in good hands. Thank you for also dealing closely with a third party barrister. By you dealing directly with the barrister it stopped any confusion with me acting as a go between.
Joanne was very good when she sent the title separate to all the other documents. I was on holidays and I required the title quickly and Joanne sent the title via registered post the next day. This enabled me to place the title in the bank before I returned to work. I did this with one day to spare. All in all I am very satisfied with the work carried out by Butlers Will Dispute Lawyers.
“Simple but good advice “
You’re a good man with exceptional skills of compassion and understanding. It was not easy for me to remember the past and try to deal with the rejection. You did more for me with your kindness and listening skills than most. I thank you sincerely for that. Simple but good advice to help me rid my sorrow and return to the world of happiness and love was much appreciated. Helping to control and deal with the anger and rejection from my parents and family, a turn around. No more sleepless nights, nightmares and tears.
You are a professional on and off the court and people near to you are lucky to call you “mate”. I’ll put it all behind me and enjoy life again. I look forward to the new day with a happy disposition and the knowledge that life is short and make the most of it. Thanks for the talk, the examples you gave. I was listening. Eric you are intelligent like your daughter Alison and staff. Thanks, thanks, thanks again Eric and I will always remember and hold you in great esteem, a good bloke with a good heart. The world needs more of you.
“No complicated legal jargon”
I have no hesitation in highly recommending you to anyone that requires a genuine, highly skilled Lawyer that takes the time to communicate easily with people that may not have high intellectual skills. Free initial advice. No complicated legal jargon and easy to read information on legal costs and regular updates.
“You were right from the beginning.”
You were right from the beginning. Thank you so much for everything. Being available for me day and night and weekends has been very important in this case, great work. Sorry to have wrecked your weekend.
“Your help, compassion and long hours”
There are no words to express my thanks and deep gratitude for all your help, compassion and hard long hours you have devoted to my case, also the discreet manner this was handled under my difficult situation. We had a difficult case but great negotiation by you achieved a very favourable outcome.
“Personal & professional “
May I take this opportunity to thank you for your wonderful support in helping me contest my late father’s will. Your immediate response to my phone calls and emails from our first consultation left me in no doubt that you could help me in a personal and professional manner and you have. The out of court settlement with my family has not only kept the family together but also provided a fair result for all.
“You explained in a language I could understand”
Thank you. You explained things in a language that I could understand and now I know exactly where I stand. Other companies I’ve called for phone information wanted me to pay them anywhere from $200 upwards before they said a word. I appreciate your free help and would recommend you to anybody.
“I found out more in 30 minutes with you…”
Thank you for the phone call last Friday it was lovely talking with you. I found out more in 30 minutes with you than I did in 2 years with the others and I am very grateful and very happy with the result at Mediation.
“Deep gratitude for all your help”
Dear Eric and Joanne,
There are no words to express my thanks and deep gratitude for all your help, compassion and hard long hours you have devoted to my case, also the discreet manner this was handled under my difficult situation. We had a difficult case with a potential poor outcome, but great negotiation on Butlers Lawyers’ behalf they achieved a very favourable outcome.
The Butlers Lawyers group is a truly professional company and I would recommend them to anyone, especially in times of great emotion when you need so much objective help and understanding. Thank you so much again Eric and Joanne.
“No hesitation highly recommending you “
May I take this opportunity to thank you for your wonderful support in helping me contest my late mother’s will.
As you know, the stress associated with this can be enormous. Your immediate response to my phone calls and emails at our first consultation left me in no doubt that you could help me in a personal and professional manner.
I am now approaching the final settlement and from an initial bequest of $20,000, I will receive approximately $120,000 less legal fees of about $10,000. The estate has been divided equally and fairly. Without your help it would have been a far different story. Thanks again to you and your staff for a job well done. I will keep you informed leading up to finalisation of this case.
I have NO hesitation in highly recommending you to anyone that requires a genuine, highly skilled Lawyer that takes the time to communicate easily with people that may not have high intellectual skills. You may use this email in any way you wish.
Some of the key points that deserve mention are as follows:
- Free initial advice delivered the same day as my enquiry.
- Plain English questions and answers, not complicated legal jargon.
- Setting out in easy to read information on legal fee costs.
- Setting out in easy to read information on the whole process of contesting a will from start to finish.
- Your advice on trying to reach an agreement with other siblings would reduce the legal cost. This in the end proved to be correct as we came to an early agreement to divide the estate equally.
- Your regular updates on where we were in relation to contesting.
- Your answers to my questions were provided as soon as you could. This was proven as some were answered by phone or email on weekends. Quite outstanding as my dealing with professionals in the past was 9 to 5 Monday to Friday.
“I have full faith in your integrity”
Thank you so much for that letter. I have full faith in your integrity and I appreciate your help greatly. I am very grateful I have someone like you representing me.
“Now I understand the process”
Thank you again for all your help. You have explained things to me so clearly. I now see where I am going for the first time and now I understand the process involved. How mediation works and how important it is to prepare my case properly. Thank you so much for your patience and understanding.
“Good old fashioned service”
I would like to thank you for providing me direction and assistance in what is such a delicate and sensitive matter. The first thing that struck me was how approachable you are, especially given your profession. I assume you would have little time on your hands yet you answered my questions and calls after work hours and all for free. Now that’s what I call good old fashioned service which we tend not too see all that often.
Your advice was in plain English and knowledgeable and after our discussion I am left feeling I would not have anyone else deal with this matter.
“Thank you sincerely for your professionalism and expertise.”
Eric, thank you. I did not expect such consideration please feel free to use any or all of the following: Please allow me to thank you sincerely for your professionalism and expertise. In the complicated and heartbreaking matter on which you have generously provided me advice you have demonstrated that you do indeed provide your clients with all the protection of a trust relationship and rather than using your extensive legal knowledge to your own advantage you place it at the disposal of your client.
This has been the one positive experience in 18 months of confusion and deceit. Any client would do well to use your online form to ask you a question and get excellent advice.
“Thank you for time and great care you gave my case which we won brilliantly.”
It gives me great pleasure to write you this reference. The time and great care you gave not only my case but to me personally made the ordeal of going through a will disputation easier than I’m sure it would have been. I can’t thank you enough for your professionalism and constant attention to my legal action – which we won brilliantly.
Philip J. Murphy